[담당업무]

• Client Experience & In-Store Activation
- Plan and execute in-store animations and gifting promotions to elevate the client experience.
- Develop seasonal client engagement programs aligned with brand strategy and business goals.
- Partner with store teams to optimize service quality and enhance client participation at retail touchpoints.

• VIP & High-Value Client Management
- Manage the VIP program and support relationship-building strategies for core client segments.
- Lead personalized outreach, exclusive touchpoints, and VIP-focused events.
- Identify opportunities to enhance loyalty and drive incremental client value.

• CRM Tools & Campaign Operations
- Operate and supervise CRM platforms including Tulip, MMS, and NPS.
- Ensure accurate system usage, data integrity, and strong adoption across stores.
- Handle CRM-related issues and ad-hoc requests to maintain seamless operational flow.

• Data Analysis & Reporting
- Produce Power BI dashboards, including monthly store performance, prospect tracking, and client KPIs.
- Analyze client data to identify trends, retention drivers, and growth opportunities.
- Provide actionable insights and recommendations to optimize CE and CRM strategies.

• Department Store Communication
- Coordinate with department store partners on E-DMs, joint promotions, and client communication touchpoints.
- Ensure consistent brand messaging and alignment across partner-driven activities.
- Support collaborative initiatives to strengthen brand visibility and client engagement.

[자격요건]

- Over 6 years  (up to 12 years) of experience in Client Engagement, CRM, or retail marketing

- Experience in luxury, fashion, or beauty retail preferred

- Strong understanding of CRM systems and client data workflows

- Experience using analysis or visualization tools preferred

- Excellent communication skills with the ability to collaborate cross-functionally

- Highly organized, detail-oriented, and client-centric

- Strong problem-solving ability with a proactive and adaptable mindset