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Responsibilities
• Manage SK Hynix process team globally in terms of process issues with customer service focus, regarding all products and services.
• Build good relationships with customers.
• Direct projects & relationships with appropriate coordinating between customer and BU.
• Effectively manage complex projects and lead / mentor team members.
• Monitor closely the project progress and potential issue.
• Align with BU on progress and issues to develop follow-up plan.
• Manage the situation change and adjust strategy properly.
• Support install-base performance enhancement.
• Evaluate, understand, and identify current customer needs, while also anticipating future needs and building long-term sustainable relationships and solutions.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Ensure communication vehicles, e.g., telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, process, and support tool development.
• Build strong cross-functional and matrixed relationships and collaborate with Product Marketing, Product Development, Service Engineering, and others to ensure a positive customer experience.
• Drive projects across multiple customer sites that secure business and build trust in ASM¡¯s capabilities.
• Win customer trust as a process expert/leader.
Required Experience & Expertise
• At least 15 years of experience in semiconductor capital equipment, preferred working with SK Hynix Process Development Team
• Specific focus on Thermal ALD deposition system in Semiconductor Field.
• Knowledge of Thin film / Metal / Metal Oxide / Diffusion deposition systems.
• At least MS in Engineering/Science (Ph.D Preferred).
• Good communication skill with customer R&D, Manufacturing & Purchasing with understanding of the process technology and the products.
• Keep interest in new process technology in semiconductor device manufacturing.
• Fluent in both Korean and English.
• Proven leadership and motivation skills to revitalize a winning process team.
• Excellent interpersonal and influencing skills in a fast, ethical, and result-oriented environment.
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