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What you will be working on
• Manage Samsung account globally in terms of technology issues with customer service focus, regarding all products and services.
• Build good relationships with customers.
• With understanding of customer technology roadmap and schedule, product position with technical strength, competition with technical and commercial weakness, align with Account team for the overall defense/penetration strategy and execution tactics.
• Monitor closely the program progress and potential issue
• Align with BU on progress and issues to develop follow-up plan
• Manage the situation change and adjust strategy properly
• Support install base performance enhancement
• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationships and solutions.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Build strong cross-functional and matrixed relationships and collaborate with Product Marketing, Product Development, Service Engineering, and others to ensure a positive customer experience.
• Drive projects across multiple customer sites that secure business and build trust in ASM¡¯s capabilities. Coordinate management reviews and alignment.
• Win customer trust as technical expert/leader
What we are looking for
• At least +15 years of experience in semiconductor capital equipment, working with Samsung Process Development Team is preferred
• Specific focus on Deposition system in Semiconductor Field.
• Knowledge of Thin film /Diffusion deposition systems
• MS in Engineering is required. (Ph.D preferred)
• Good communication skill with customer R&D, Manufacturing & Purchasing with understanding of technology and the Products.
• Good internal communication and reporting skill in English.
• Keep interest in new technology in semiconductor device manufacturing
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