1. Key Roles

ü Client Activation (고객확보 캠페인):

Execute client activation campaigns by rolling out to Korea region and support seasonal/festive treatment programs.

ü Event Management(이벤트 진행 관리):

Lead set up and execution of store activations, events, and gifting, including in-store & off-site itinerary coordination.

ü Data & Performance (고객 데이터 분석):

Analyze client sales performance, purchasing patterns, and KPIs, while tracking results from events to report post-event recaps.

ü Marketing Communication:

Conduct targeted marketing via various channels and compose/proofread client marketing scripts and outreach materials.

ü CRM Operations (고개사은품 등 구매 등):

Source local production for gifts by qualifying new vendors and manage distribution and long-term partnerships

ü Internal Communication :

Communicate with store managers for client development feedback and manage practical logistics including packing for event preparation.

2. Qualification

· Work experience in luxury field, expertise in CRM/Client Relations field
(Experience in luxury retail store is a plus, experience of CRM and understanding of client behavior is crucial)

· University degree

· Data analysis skill

· Good English & communication

· Excellent Microsoft office tool (PowerPoint, Excel..) skills

· Must be able to work independently and proactively by taking ownership of assignments and seeking creative solutions

· Excellent interpersonal, communication and written skills are a must.

· Organized, collaborative, adaptable, flexible, and able to multi task in a fast-paced work environment

· Strategic thinking and target driven approach and mindset

· Ability to work a flexible retail schedule: including some weekends and key event days by CRM activity in stores

3. 현재 조직

· CRM&Ecommerce Manager (차장)산하에 1 CRM Specialist (채용포지션), 1 Ecomm Specialist 가 있음 (3명조직)

· CRM&Ecommerce Manager 는 GM Report 로 GM 과 긴밀한 조직