담당업무

The Training Specialist is responsible for designing, delivering, and evaluating training programs that enhance the skills and performance of the Brand across corporate boutiques, travel retail and wholesale accounts in Korea. 
This role ensures compliance with brand standards, supports career development, and drives operational excellence through effective learning strategies.

Training Development
- Develop a training calendar and deliver various programs for all corporate boutique team members.
- Review training gaps and design programs based on analysis of KPIs, sales performance, mystery shop reports, and customer feedback.
- Obtain and adapt training materials from Brand HQ, ensuring alignment with the latest brand direction.
- Deliver both on-site and classroom training sessions to frontline team members.
- Implement the Train-the-Trainer program and coordinate administrative tasks in line with HQ guidelines.
- Engage external training consultants to introduce new skill sets such as emotional selling and CRM.
 
Coaching
- Conduct on-site observations and provide regular reports on selling ceremony standards, product knowledge, and SOP compliance.
- Create action plans to ensure training calendars are implemented and Boutique Managers actively develop their teams.
- Train Boutique Managers and Supervisors in leadership techniques and problemsolving skills.
- Work with Boutique Managers to deliver regular field training for existing staff to improve job skills and prepare for advanced roles.
- Develop language, advanced product, and customer service training for the sales team.
- Partner with Area and Boutique Managers to create tailored action plans aimed at optimising retail KPIs and identifying growth opportunities.
- Conduct quarterly audits to ensure compliance with SOPs.
 
Evaluation
- Conduct talent assessments and evaluate campaign effectiveness to enhance performance.
- Revise programmes as necessary to adapt to changes in the work environment.
- Apply objective rating criteria to measure course effectiveness.
- Reinforce learning by monitoring practical application in boutiques.
- Analyse course evaluations and act on feedback to ensure continuous improvement.
- Set targets for future training strategies and directions.
 
E-Learning
- Adapt existing training programs for online learning platforms.
- Translate HQ training material and utilise e-learning systems to deliver new product knowlege. 
 
Operational Support
- Maintain a deep understanding of the watch market and compare strengths and weaknesses with competitor brands.
- Create quick and easy and FAB (Features, Advantages, Benefits) comparisons for top items versus competitor products.
- Monitor competitor marketing activities.
- Provide professional support for other channels within the team when required, managing multiple tasks to strengthen overall competency.

자격요건

- Minimum 5 years’ experience in developing and delivering training programs within a retail or luxury brand environment.
- Proven ability to coach managers and frontline staff, with experience in leadership development and performance improvement.
- Strong background in identifying training gaps through KPI analysis, sales performance, and customer feedback, and creating tailored solutions.
- Experience adapting HQ training materials for local markets and creating engaging content for classroom and e-learning platforms.
- Demonstrated ability to assess training effectiveness, apply objective rating criteria, and revise programs based on feedback and business needs.
- Familiarity with e-learning systems and online training delivery, including translation and localisation of content.
- Solid understanding of the watch or luxury goods market, including competitor analysis and product comparisons.
- Ability to manage multiple training initiatives simultaneously, ensuring timely execution and alignment with brand objectives.