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Outbound Operation Assistant Manager
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Sales Order management
- Manage sales orders for eCommerce in Order Management System
- Ensure product availability aligns with sales and launch plans
- Manage and ensure accuracy of the sales order book
Outbound supply chain operation
- Manage the end-to-end eCommerce fulfilment processes and ensure on-time delivery
- Provide operational support to sales channels to drive sales and growth for the business
- Coordinate and facilitate process closely related to outbound process such as CS, VAS, etc
Cross-Functional Collaboration
- Collaborate with internal teams including inbound, warehouse & distribution, and commercial team
- Work closely with 3PL service partners to ensure smooth and efficient outbound logistics and maintain high service levels
Team Leadership & Development
- Lead, coach, and develop outbound specialist (Online) to ensure high performance and engagement.
- Allocate resources effectively, set clear objectives, and monitor progress to achieve departmental goals.
- Foster a collaborative and inclusive team culture, encouraging continuous learning and professional growth.
ERP System & Process Improvement
- Participate in ERP Microsoft 365 Dynamics launch project, including Operations UAT (User Acceptance Testing)
- Continuously review and optimize outbound supply chain processes to improve efficiency, reduce costs, and enhance service levels
Analysis & Reporting
- Manage accurate reporting and analysis of the eCommerce order providing business insights against projected sales
- Develop reporting tools to facilitate outbound process and provide work progress visibility
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- Experience: 7-9 years in eCommerce supply Chain, or Logistics
- Education: Bachelor¡¯s degree in business, Supply Chain Management, or related field
- Strong understanding of eCommerce business, order management, and outbound SCM process
- Proficiency in ERP systems and Microsoft Office Suite, especially Microsoft Excel
- Excellent communication skills in English and Native Korean (written and verbal)
- Detail-oriented with strong organizational skills
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