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[담당업무]
·• Helpdesk Support: Act as the first point of contact for IT-related inquiries, providing assistance via phone, email, or ticketing system
• Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to ensure store operations
• System Maintenance: Perform updates, backups, and maintenance of computer systems and applications
• Hardware & Software Setup: Install and configure new equipment, including POS systems, printers, and other retail-specific devices
• Network Management: Monitor network connectivity to guarantee uninterrupted business processes
• User Training: Offer guidance and training to staff for effective use of IT systems
• Inventory Management: Track IT assets and maintain accurate document
• Security: Implement and monitor security measures to protect sensitive customer and company data
• Store Operation Support: Collaborate with store teams to ensure IT systems (POS, inventory tracking, customer service tools) function seamlessly
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[자격요건] 경력: 경력 1~5년
학력: 대졸
직무기술: IT서비스기획
• 1–5 years of relevant working experience in IT support or a similar role
• A degree or certification in IT field is preferred
• Basic knowledge of computer hardware, software, and networking
• Working knowledge of Active Directory for managing user accounts, access control, and directory services
• Strong problem-solving and troubleshooting abilities
• Good communication skills to explain technical concepts to non-technical staff
• Business-level proficiency in English, especially for written and verbal communication, to coordinate with vendors, suppliers, and international teams
• Familiarity with retail-specific systems like POS software is a plus
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