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IT Infrastructure Specialist



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Infrastructure Support and Maintenance

- Provide expert-level support for critical infrastructure incidents, including performing root cause analysis and implementing long-term solutions.

- Proactively monitor, maintain, and troubleshoot IT infrastructure components such as servers, networks, and storage.


Project Implementation and Upgrades

- Participate in the design, planning, and implementation of new infrastructure projects and upgrades.

- Lead or coordinate the migration, testing, and configuration of new infrastructure components.

Participate in projects as required.


Documentation and Process Management

- Create and maintain comprehensive documentation for infrastructure systems, configurations, and procedures.


Collaboration and Vendor Management

- Collaborate with other IT teams (e.g., network, security, application development) and business partners to ensure seamless operations and successful project delivery.

- Work with external vendors for infrastructure-related services and solutions.

- Collaborate with other IT groups and business partners as required, including regular interaction with external vendors.



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Profile and Professional Experience Requirements

- 2-3 years of experience working as an IT Infrastructure Specialist or similar role.

- Demonstrated experience with current IT infrastructure technologies

- Strong proficiency in network fundamentals (TCP/IP, routing, switching, firewalls).

- Familiarity with monitoring and logging tools for infrastructure performance and health.

- Technical proficiency with Cisco/Meraki networking equipment and Microsoft technologies (Active Directory, Exchange, Office 365)

- Hands-on field service and installation experience for infrastructure hardware.


Technical Skills / Personal Skills

- Bachelor¡¯s degree or equivalent job-related experience

- Excellent analytical and problem-solving skills

- Strong written and verbal communications skills

- Strong English and Korean language skills

- Business travel to local stores

- Work independently

- Project Coordination

- Ability to teach technical concepts / translate documentation

- Process-oriented with strong attention to detail in infrastructure configurations

- Flexible schedule, with availability for after-hours support and on-call rotations as needed for infrastructure incidents (conference calls with US occasionally)

- Customer Service Oriented, with a focus on delivering reliable infrastructure services

 


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