[담당업무]

KEY RESPONSIBILITIES 1 – CRM Management
- Responsible for managing all client data collected across all channel (Internal, External, Ecommerce and Website)
- Implementation of global CLIENT strategy and ensure strategic consistency in all D2C communication tools (MMS, DM, Letters etc.) in cooperation with Marketing department
- Monitoring Client KPIs (Conversion, Data Capture, Data integrity etc.) to ensure targets are met
- Development and preparation of Client dashboard, reports or relevant charts to provide analytic insight to team and boutique
- Key User of relevant CLIENT tools (Salesforce, The View)
- Provide relevant training to ensure the proper usage of CLIENT tools especially in boutique
- Ensure compliance in management of client data in collaborate with relevant business parties (HQ, Internal Audit, Legal department etc.)
- Solution manager of CLIENT tool environment in any case of technical issues ahead
- Responsible for managing client tools (gift, catalogues etc.) and right implementation of tool in client’s purchase journey
- Monitoring each boutique client performance and support to boutique’s to achieve the target
- Plan a yearly local gifting strategy and develop a gift for each occasion in close communication with boutiques and HQ/ Region
- Managing relevant budget for client tools and tracking ROI of each action taken in cooperation with boutique
- Research of customized tools and experience for development of client gifting and treatment
- Monitor & drive client Performance and oversee the development of Client experience program in wholes network
- Frontline of client engagement with business partners ( department store, retail partners )
- Support and guide boutiques to maximize the impact of each events, in-BTQ animations &for client experience .
- Develop partnership with travel, hotel, concierge services, luxury lifestyle partners to offer special client treatment and services for TOP clients , to drive acquisition and cultivation of VIP clients
- Implementation of CRM campaigns, new CRM initiatives to enhance the level of client service and satisfaction (NPS – Net Promoter Score)

KEY RESPONSIBILITIES 2 – VIC & HWM Management
- Overseeing top-tier/VIC client programs and retention strategies
- Design & develop VIC calendar (events, launches, cultural moments, private viewings)
- Partner with Boutique Managers to identify and develop high-potential clients
- Co-develop tailored client actions plans with boutiques through Retail Activation Program
- Drive sales growth within HWM (High Watchmaking) categories
- Lead private previews for HWM launches
- Direct / Indirect involvement in closing ultra-high-value transactions to support boutique in complex negotiations
- Manage pre-order and bespoke project lifecycle
- Ensure post-purchase follow-up
- Coach boutique team on storytelling for High Watchmaking and share best practices across networks

[자격요건]

경력: 경력 7~10년
학력: 대졸
직무기술: Client Experience , CRM, VIC

KEY RESPONSIBILITIES  1 – CRM Management

- Responsible for managing all client data collected across all channel (Internal, External, Ecommerce and Website)

- Implementation of global CLIENT strategy and ensure strategic consistency in all D2C communication tools (MMS, DM, Letters etc.) in cooperation with Marketing department

- Monitoring Client KPIs (Conversion, Data Capture, Data integrity etc.) to ensure targets are met

- Development and preparation of Client dashboard, reports or relevant charts to provide analytic insight to team and boutique 

- Key User of relevant CLIENT tools (Salesforce, The View)

- Provide relevant training to ensure the proper usage of CLIENT tools especially in boutique

- Ensure compliance in management of client data in collaborate with relevant business parties (HQ, Internal Audit, Legal department etc.)

- Solution manager of CLIENT tool environment in any case of technical issues ahead

- Responsible for managing client tools (gift, catalogues etc.) and right implementation of tool in client’s purchase journey

- Monitoring each boutique client performance and support to boutique’s to achieve the target

- Plan a yearly local gifting strategy and develop a gift for each occasion in close communication with boutiques and HQ/ Region

- Managing relevant budget for client tools and tracking ROI of each action taken in cooperation with boutique

- Research of customized tools and experience for development of client gifting and treatment

- Monitor & drive client Performance and oversee the development of Client experience program  in wholes network

- Frontline of client engagement  with business partners ( department store, retail partners )

- Support and guide boutiques to maximize the impact of each events, in-BTQ animations &for client experience .

- Develop partnership with travel, hotel, concierge services, luxury lifestyle partners to offer special client treatment and services for TOP clients , to drive acquisition and cultivation of VIP clients

- Implementation of CRM campaigns, new CRM initiatives to enhance the level of client service and satisfaction (NPS – Net Promoter Score)

KEY RESPONSIBILITIES  2 – VIC & HWM Management

- Overseeing top-tier/VIC client programs and retention strategies

- Design & develop VIC calendar (events, launches, cultural moments, private viewings)

- Partner with Boutique Managers to identify and develop high-potential clients

- Co-develop tailored client actions plans with boutiques through Retail Activation Program

- Drive sales growth within HWM (High Watchmaking) categories

- Lead private previews for HWM launches

- Direct / Indirect involvement in closing ultra-high-value transactions to support boutique in complex negotiations

- Manage pre-order and bespoke project lifecycle

- Ensure post-purchase follow-up

- Coach boutique team on storytelling for High Watchmaking and share best practices across networks

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능