Manager, DC & Fulfillment Operations, eCommerce Key Responsibilities 1. DC Operations Management • Oversee daily 3PL DC operations to ensure stable and efficient order fulfillment • Monitor outbound and return operations, including backlog control during peak and promotion periods • Manage system and actual order status and discrepancies between OMS, SAP, and WMS • Handle exceptional return cases and ensure proper resolution through communication between DC, CS, and carrier • Support inbound and outbound stock transfers (e.g., outlet stock movement) • Track and manage DC performance KPIs such as OTIF, return lead-time, and SLA 2. Carrier & Delivery Management • Manage carrier performance, including SLA adherence and claims • Review carrier loss/damage cases and compensation handling • Align holiday and peak delivery planning with carriers and DC, considering consumer experience, resources and profitability 3. Delivery Expectation Configuration Control • Own DPE (Delivery Promise Engine) configuration to ensure delivery promise accuracy • Manage carrier and 3PL holiday calendars, node-delay, and cut-off time settings • Control zip code–based lead time configurations • Monitor and resolve shipment issues caused by invalid address inputs 4. Inventory Management (SAP & WMS) • Ensure stock accuracy through SAP ↔ WMS reconciliation • Perform monthly inventory reconciliation (e.g., Finance systems vs SAP) • Analyze discrepancies and drive root cause resolution • Review inventory audit results and validate adjustment processes • Analyze and reduce late cancellations caused by inventory mismatches across front-end, OMS, and DC systems. 5. Cost Governance & Financial Control • Manage monthly PO allocation and Ariba GR for DC and carrier-related costs • Allocate operational costs by sales channel (e.g., adidas / Golf) • Oversee DC operational expenses, including shipping and packaging consumables • Review and validate eCom DC billing (outbound, returns, returns back-to-stock) 5. UAT & System Governance • Lead and support UAT activities from an operations perspective • Support operational projects (e.g., Naver N Delivery, system integrations) 6. Build Governance & Drive Excellence • Monitor and analyze existing processes continuously. Identify improvement opportunities and solutions to enhance resources, profit, and data accuracy. • Define change requests for new functionalities in sufficient detail for qualification and solution selection and document their implementation. • Be the POC concerning market roll-outs or new functionalities in your area of responsibility. Key Relationships: • Ecom cross-functions, SCM, Finance and GBS, Global Operations, Local Tech, Global product teams, External vendors & partners. Requirements : 1. Education & Experience • University degree preferred, or a combination of relevant field experience • 5+ years of experience and advanced knowledge in either eCommerce, SCM, or relevant industry • Experience in managing complex processes and/or integration projects with multiple teams 2. Ability and Skills • Attention to detail, analytical and problem-solving skills • Ability to quickly adapt to changing business processes and business partners • Great communication & negotiation skills, comfortable presenting complex topics to stakeholders • Comfortable working with enterprise-level platforms and technologies • Fluent English both verbally and written • Ability to navigate through back-end tools AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR. COURAGE: Speak up when you see an opportunity; step up when you see a need.. OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through. INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things. TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset. INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards. RESPECT: Value all players. Display empathy, be inclusive and show dignity to all. At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage. – Culture Starts With People, It Starts With You – By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.