[회사설명]
명품 리테일 기업
[모집부문]
Sr. Digital Project & Omnichannel Specialist
[담당업무]
1) Digital Client Journey Improvement & Optimization
Identify, enhance, and implement key omni-channel features to optimize the end-to-end client journey across all touchpoints.
- Analyze client interactions across channels to uncover friction points and opportunities for feature improvements.
- Prioritize and deliver enhancements that elevate the omni client journey and improve overall experience.
- Monitor journey performance, collect feedback, and refine omni-channel experiences for continuous improvement.
- Support implementation and optimization of omnichannel services (e.g., Click & Collect, Ship-from-Store, Clienteling tools).
- Drive platform improvements on brand website, app and other digital touchpoints to enhance client experience.
- Monitor digital performance KPIs and generate insights to support decision-making.
- Ensure smooth roll-out of system updates, training materials, and operational processes with relevant departments.
- Participate in UAT for site updates, product launches, A/B testing
2) Digital Project management
Lead global and local digital initiatives, proactively identifying and leveraging market opportunities to strengthen the omni client journey and drive business impact.
- Identify market opportunities to improve the omni client journey, strengthen digital capabilities, and prioritize initiatives for maximum business impact.
- Lead diverse digital projects, ensuring alignment with global strategy and local business needs.
- Drive execution end-to-end, defining requirements, coordinating stakeholders, and overseeing implementation.
- Monitor and optimize outcomes, using insights and performance data to continuously improve digital solutions.
3) CRM feature development
4) Omni Order Management
[자격요건]
- 7-8 years of experience in digital project management and omni-channel initiatives.
- Strong understanding of App/Web platforms and omni client journeys.
- Demonstrated ability to lead digital projects, define requirements, and coordinate with global and local stakeholders.
- Skilled at identifying market opportunities, prioritizing initiatives, and optimizing solutions based on performance.
- Fluent in English with strong professional communication skills.
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＊직급
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영문이력서(워드파일)
[제출처]
담당자명 박지수 수석컨설턴트
전화번호 ***-****-****
www.nterway.com
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1. 구직자 본인의 생년월일을 제외한 주민등록번호
2. 구직자 본인의 용모,키,체중 등의 신체적 조건 / 출신지역,혼인여부,재산 / 직계 존비속 및 형제자매의 학력,직업,재산