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Key Responsibilities


1. Sales Support & Business Development
Support the development of room revenue opportunities from the Greater China market.
Maintain positive relationships with travel agencies, luxury travel advisors, wholesalers, and travel industry partners.
Assist in identifying potential business opportunities and supporting market outreach activities.
Participate in sales calls, trade shows, roadshows, familiarization trips, and client events as assigned.
Work closely with the Director of Sales and hotel teams to support market development efforts.


2. Market Insights & Account Management
Monitor market trends and competitor activities within the Greater China market.
Assist in preparing sales reports, account updates, and market insights.
Maintain accurate account information and client communication records.
Support the implementation of market-specific sales initiatives and promotional activities.


3. VIP Guest Experience Support
Assist in coordinating VIP guest arrivals and special requests for guests from Mainland China, Hong Kong, and Taiwan.
Work closely with operational departments to ensure a seamless guest experience.
Support communication between hotel teams and Mandarin-speaking guests when needed.
Help facilitate guest feedback follow-up and service recovery efforts.
Ensure travel partner guests receive appropriate recognition and personalized service.


Qualifications


Required
Minimum 3 years of hotel sales, guest relations, or hospitality experience.
Professional proficiency in Mandarin Chinese (spoken and written).
Good English communication skills.
Strong interpersonal and relationship-building skills.
Organized, detail-oriented, and able to manage multiple priorities.
Passion for luxury hospitality and guest service.


Preferred
Experience working with the China outbound travel market.
Experience in luxury hospitality or international hotel brands.
Familiarity with travel agencies, luxury travel advisors, or consortia programs is a plus.
Previous Marriott experience is advantageous but not required.
 
       

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